Company overview
Jumpstart Interactive Intelligence specializes in hybrid customer communications, offering seamless digital engagement solutions for large organizations.
JumpStart has a proven track record of solving complex business challenges across the full Customer Life Cycle with digital communication and process solutions. Our bespoke and best practice solutions designed, developed, implemented and monitored have been part of many success stories. We are all about digital transformation that delivers a world class Customer Experience (Cx).
Digital innovation for seamless customer experience.
Acquisition
On March 11, 2023, Vela Industries Group (VIG) announced the acquisition of Jumpstart Interactive Intelligence, a leading provider of digital omnichannel communication platforms based in Johannesburg, South Africa. This acquisition enhances VIG’s digital transformation and customer experience (CX) capabilities, reinforcing its global portfolio of enterprise technology solutions.
Founded in May 2010. JumpsStart has created a leading, world class omnichannel communications platform, called JumpStart IQ, engineered to drive profitability and service excellence.
With offices in both Cape Town and Johannesburg, JumpStart is led by a team of award winning digital and technology experts and experienced business professionals.
“After the acquisition, Jumpstart continued to operate under its existing leadership team, ensuring business continuity and strategic expansion“
Jennifer O’Ehley
Founder, Executive and CIO at Jumpstart
Strategic Significance
This acquisition aligns with VIG’s strategy of expanding its enterprise communication solutions to serve global industries requiring highly secure and scalable customer interaction platforms. By integrating Jumpstart’s expertise in customer lifecycle management, VIG enhances its ability to deliver end-to-end value across financial and retail sectors, strengthening its digital transformation portfolio.
The acquisition of Jumpstart Interactive Intelligence is a strategic investment by VIG to bolster its digital transformation capabilities, particularly in customer communications and engagement solutions. With a strong presence in financial and retail industries, Jumpstart adds high-value expertise to our clients, reinforcing its commitment to delivering intelligent, future-proof technology solutions worldwide.
