Infomill

Region
UK
Capabilities
Intelligent Knowledge Base for Field Service, Interactive Parts Identification and Ordering, AI-Driven Search and Data Structuring, Seamless Integration with FSM & ERP Systems
Visit website
Company overview

Infomill is a global leader in field service knowledge management and technical content solutions, helping service-based industries maximise efficiency, reduce downtime, and enhance customer satisfaction. With over 25 years of experience, Infomill specialises in digitising and structuring technical information, ensuring that field technicians and service teams have the right data at the right time.

The company’s solutions are widely used in industries such as HVAC, manufacturing, engineering, and industrial equipment service, enabling businesses to streamline operations, improve first-time fix rates, and optimise aftermarket support.

Intelligent Knowledge Base for Field Service

Infomill’s AnswersAnywhere is a cloud-based knowledge management solution that digitises, structures, and delivers technical content to field service technicians. The platform integrates with existing service management and ERP systems, providing instant access to manuals, parts catalogs, and troubleshooting guides, ensuring efficient on-site service.

Interactive Parts Identification and Ordering

Infomill’s technology simplifies the parts identification and ordering process, allowing technicians to quickly locate and request the correct components. This reduces ordering errors, increases first-time fix rates, and minimises service downtime, leading to improved customer satisfaction.

AI-Driven Search and Data Structuring

By leveraging artificial intelligence, Infomill enhances the way service teams search for and access technical information. AI-powered indexing and data structuring ensure that technicians can quickly find the most relevant content, reducing time spent searching for manuals and parts information.

Seamless Integration with FSM & ERP Systems

Infomill’s solutions integrate with leading Field Service Management (FSM) and Enterprise Resource Planning (ERP) systems, allowing businesses to digitise and centralise their technical content. This enhances operational efficiency, ensuring that service teams always have up-to-date, relevant information at their fingertips.

Infomill’s unique technology is unrivalled when it comes to repurposing critical equipment information, providing secure and flexible storage or streamlining data delivery to mobile service technicians.

Acquisition

In October 2023, Infomill was acquired by Vela Industries Group (VIG), a specialist software business with a long-term growth vision. This acquisition aligns with VIG’s strategy of expanding its presence in the field service and technical content management sectors while ensuring Infomill continues to develop and enhance its solutions.

The acquisition of Infomill by Vela Industries Group enhances VIG’s portfolio of field service technology solutions, strengthening its position in the global market. Infomill’s AnswersAnywhere platform, combined with Vela’s industry expertise and resources, allows for greater innovation, scalability, and improved service offerings to customers worldwide.

For Infomill, this acquisition means access to global markets, long-term stability, and continued investment in product development. The integration with VIG ensures that Infomill’s customers benefit from enhanced technology, ongoing improvements, and expanded support services.

Jonathan Ralphs

“Joining Vela Industries Group is a significant step forward for Infomill. Their commitment to long-term investment in software businesses ensures that we can continue to innovate and expand our offerings for our customers.”

Jonathan Ralphs

CEO of Infomill

More solutions

Nexo

Sustainability

Qmed

Sustainability

Why join the VIG portfolio?

When you become part of VIG, you are not just joining a network of companies – you are joining a global leader in mission-critical software solutions for capital intensive industries.

Connect with us